Our Services

Service Information

In addition to providing one of the most comprehensive instrument portfolios in the marketplace today, AIDL pvt (Ltd) is also your source for custom products, professional repairs and the only approved source to inspect and restore your systems.

Custom Products

If you would like to order a custom device, email your order to support@aidlpk.com or call +92-21-32735734 for the Specials Coordinator. There is normally an 8 to 10 week lead time on all custom orders.
We warranty custom devices with the same outstanding warranty as we provide on the base product being modified.

Repairs & Restoration

Our Repairs & Restoration department offers full restoration services to keep your instruments in top condition. We honor warranties on all of our products. Customer satisfaction is our top priority!

• Full instrument restoration
• 24-hour turnaround by request for emergency repairs are available, but must be scheduled with repair department and noted on repair request form
• Free quotes
• Free evaluations
• Questions about a repair? Send it to support@aidlpk.com

Product Complaints

AIDL Pvt (Ltd) is committed to delivering exceptional quality and service and patient safety is our top priority. Compliance with domestic and international medical device regulations is strictly maintained at all times.

Product complaints are addressed promptly by our Complaint Handling Team. Contact Customer Service and request a Return Material Authorization (RMA) to begin the investigation process. Please return the instrument (with the original package and label) along with the RMA form. A representative will contact you within 48 hours of receiving the returned instrument with details regarding the steps we will take to ensure you and your patients are satisfied with the instruments you purchase from us. Product Complaint? Call +92-21-32735734